Terms and Conditions for Using the Website svetulkovigradini.com
These Terms and Conditions govern the relationship between “ESVIEM” EOOD and the users of the “Svetulkovi Gradini” online store. Please read them carefully before using the site and placing an order.
1. Trader Information
- Company name: “ESVIEM” EOOD
- Company registration number (EIK): 205366174
- Brand / website: Svetulkovi Gradini — svetulkovigradini.com / svetulkovigradini.eu
- Email: hello@svetulkovigradini.com
- Phone: +359 878 831 466
In these Terms, “Trader”, “we” or “Seller” means “ESVIEM” EOOD, and “User”, “Customer” or “You” means any person using the website and/or placing an order.
2. Subject Matter
Through the website, the Trader offers for sale quality seeds, at-home growing kits (herbs, vegetables, “garden in a cup”), wooden planters, and related products. By accessing the site and/or placing an order, the User confirms they have read and agree to be bound by these Terms and Conditions.
The contract between the parties is concluded in Bulgarian and is considered concluded once the Trader confirms the order. These Terms apply in accordance with the Bulgarian Consumer Protection Act, the Electronic Commerce Act, and the Act on the Supply of Digital Content and Digital Services and on the Sale of Goods.
3. Registration and Ordering
An order can be placed with or without creating a user account. To fulfil the order, the User must provide the necessary details — full name, delivery address, phone number, and email address.
- An order is considered accepted once confirmed by the Trader via email or phone.
- The Trader reserves the right to refuse an order in case of insufficient stock, invalid data provided, or a technical error in the listed price, and will notify the User within a reasonable time.
- If a paid order cannot be fulfilled, the amount paid will be refunded in full.
4. Prices
- All prices on the website are in euro (EUR) and include VAT, unless explicitly stated otherwise.
- The delivery cost is shown separately before the order is finalised.
- The Trader may change prices at any time; such changes do not affect already confirmed orders.
- Product descriptions and images are for informational purposes. Minor variations in colour, size, or appearance are possible due to the seasonal and natural characteristics of plants and the handmade nature of the planters.
5. Payment Methods
Payment can be made using the following methods:
- IrisPay — instant payment directly from your bank account via QR code or payment link, without using a card. This is a licensed payment service under the Bulgarian Payment Services and Payment Systems Act and Directive (EU) 2015/2366 (PSD2). No card details are required.
- Cash on delivery — payment upon receipt of the parcel, delivered via Speedy courier.
- Advance payment via IrisPay — mandatory for delivery to a BoxNow locker; the parcel is shipped once payment has been received.
- On-the-spot payment via IrisPay QR code — only for personal delivery by the Trader’s team within the city of Sofia.
Payment is considered made at the moment of confirmation by the relevant payment system, or upon handing the amount to the courier in case of cash on delivery.
6. Delivery
Delivery is carried out using one of the following methods, chosen by the Customer when placing the order:
- Speedy courier — to an address, with the option of cash on delivery.
- BoxNow — to a parcel locker, with mandatory advance payment via IrisPay.
- Personal delivery by our team — Sofia only, with on-the-spot payment via IrisPay QR code.
The estimated delivery time is 1–3 business days. For handmade planters, this may take longer due to individual production. Detailed information is available on the Shipping page.
Upon receipt, the Customer must check the integrity of the parcel. Claims for visible transport damage must be made immediately upon receipt.
7. Right of Withdrawal (14 days)
In accordance with Art. 50 et seq. of the Bulgarian Consumer Protection Act, the User has the right to withdraw from a distance contract within 14 (fourteen) days of receiving the goods, without stating a reason.
To exercise this right, the User must notify the Trader with an unambiguous statement by email at hello@svetulkovigradini.com within the 14-day period. The standard withdrawal form under Annex No. 6 to the Consumer Protection Act may be used, but this is not mandatory.
Conditions for returning goods: for the withdrawal to be honoured, the product must be returned in resalable condition, namely:
- the packaging is NOT broken;
- the soil has NOT been exposed to water or moisture;
- the seed packets have NOT been opened.
The User is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics. Upon a duly exercised right of withdrawal, the Trader will refund all amounts received no later than 14 days from the date of notification, and may withhold the refund until the goods are received back or proof of their return is provided. Direct costs of returning the goods are borne by the User, unless the goods are defective or were shipped in error.
Exceptions: the right of withdrawal does not apply to goods made to the User’s individual specifications, as well as in other cases under Art. 57 of the Consumer Protection Act.
8. Claims and Conformity of Goods
The Trader is responsible for the conformity of consumer goods with the sales contract in accordance with the Act on the Supply of Digital Content and Digital Services and on the Sale of Goods. The User is entitled to file a claim for any non-conformity of the goods with what was agreed.
- Claims should be submitted by email to hello@svetulkovigradini.com, with a description of the issue and photos attached, or verbally by phone.
- The deadline for filing a claim is up to 2 (two) years from delivery of the goods, except as otherwise provided by law.
- If the claim is justified, the User has the right to choose between repair or replacement, a price reduction, or termination of the contract, under the conditions set by law.
- Claims for visible transport damage must be made immediately upon receipt of the parcel.
9. Liability
The Trader makes reasonable efforts to ensure the accuracy of the information on the site but is not liable for minor variations in colour, size, or appearance of products due to natural or seasonal characteristics and handmade production. The Trader is not liable for delays or non-performance caused by the courier, third-party actions, or force majeure. Growing results also depend on the User’s own care, and the Trader does not guarantee a specific outcome if the provided instructions are not followed.
10. Intellectual Property
All content on the website — text, images, logos, and design — is owned by the Trader or used with permission and is protected under the Bulgarian Copyright and Related Rights Act. Reproduction or use without explicit written consent is prohibited.
11. Personal Data Protection
The Trader processes Users’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian law. Detailed information can be found in the Privacy Policy and the Cookie Policy.
12. Dispute Resolution and Applicable Law
These Terms and the relationship between the parties are governed by the law of the Republic of Bulgaria. The parties shall resolve disputes amicably, and failing that, before the competent Bulgarian court.
Users may refer a dispute for out-of-court resolution to the General Conciliation Commissions at the Commission for Consumer Protection, and may also use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
Supervisory authority: Commission for Consumer Protection, 1000 Sofia, 4A Slaveykov Square, tel. 0700 111 22, www.kzp.bg.
13. Contact
- Email: hello@svetulkovigradini.com
- Phone: +359 878 831 466
- Website: svetulkovigradini.com
The Trader reserves the right to update these Terms and Conditions. Changes take effect from the moment they are published on the website.
Last updated: 25 June 2026.